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Payment Verification and TroubleShooting
For your security, you will be prompted to enter the text you see in the Verification Section. Enter the text exactly as displayed.
To generate a new verification image, select the refresh button. To hear the text in the image being read aloud, select the audio button.
If the Verification text is not entered exactly, you will receive an error and a new verification image. You must enter the Verification text correctly to complete the payment.
I got the message: An error occurred while processing your payment
Try your payment again. If you are having trouble, email Electronic Reporting Support or call 800-442-3453.
I got the message: We are unable to authorize your payment at this time. Please contact your credit card company for additional information or try another form of payment.
Your card was declined. Contact your financial institution or try another method of payment.
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