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Manage Profile

Change contact information, security question or password.

Change User Profile

You user profile contains your user ID, name, email address and phone number. You must keep your information confidential and current. Current information will enable the Comptroller’s office to provide you with better customer service.

1. Select User Profile to update your profile information.
2. Enter your password and select Continue.
3. Edit the appropriate field and select Update.
4. If there are no changes needed, select Cancel and the profile will remain unchanged.

Selecting a User ID

Your User ID must be 10-25 characters – letters and numbers only.

Enter your ID in the space provided and select Check Availability.

If you receive the message The desired User ID is available. continue with the rest of the form.

If you receive the message The desired User ID is not available, choose a new ID.

Change Security Question

Answering the security question is required for recovering your user ID or resetting you password.

1. Select Change Security Question.
2. Enter your password and select Continue.
3. Select from the questions provided and choose an answer you can remember:
   • Your answer must be 5-40 characters.
   • Avoid entering personal information that is publicly available.
   • The answer is not case sensitive.
4. Select Update to save your changes.

Change Your Password

If you are already logged in, you will be asked to enter your current password.

Enter a new password.

Review password requirements

Your password must be 10-25 characters long, and have:

• at least one uppercase letter
• at least one lowercase letter
• at least one number
• at least one non-alphanumeric character

Confirm your password

Re-enter your new password and select Update to save your changes.

Error?

If you see Error - Password does not match Confirm Password, try again.

If you see Error - Password is not 8 characters, select another password that is between 8 and 50 characters long.

If you see Error - Password must contain at least one character from each of the following categories: upper case letters, lower case letters, numbers, and special characters (- . ! # $ & / ( ) * + , : ; ? @ _ [ ] { } | ~), select another password that meets the criteria.

Need assistance?

If your question is not addressed here, contact us.